Hopkinsville, KY – Customers of Hopkinsville Electric System may be stumbling in the dark looking for a phone number that isn't there. The utility's phone number isn't in the new AT&T phone book, marking the first time the power company has gone unlisted. Utility general manager Austin Carroll says the lack of a listing is due to a breakdown between the utility's phone service provider, Bandwidth.com, and AT&T. Carroll says Bandwith.com failed to place the listing with AT&T.
Carroll says a calendar with HES phone numbers will be in the mail next month and tear-out ads with the phone numbers are being published in the Kentucky New Era, and a special billing stuffer will be included in monthly statements.