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Fri November 20, 2009
KY Delivers Report on Costly Storms
Frankfort, KY – A new 180-page report from the Kentucky Public Service Commission on last season's ice and wind storms says the state's utilities should improve the ways they notify customers about when electric power will be restored. The September wind storm and January ice storm caused the state's two biggest-ever power outages just months apart, costing an estimated $1.2 billion in damages. PSC officials say providing frequent updates on utility Web sites was a cheap and effective method for keeping customers informed. The PSC also found that web updates reduced the number of customer calls during outages. Officials suggested utilities also consider social networking sites like Facebook and Twitter to keep customers informed.