United Airlines

Updated at 11:20 a.m. ET

The CEO of United Airlines is in the hot seat on Capitol Hill this morning, answering pointed questions from members of Congress about last month's incident in which a United passenger was dragged off a plane.

United Airlines

A Kentucky doctor who was dragged off a United flight after he refused to give up his seat to crew members has reached a settlement with the airline for undisclosed amount.

David Dao, the 69-year-old Kentucky doctor dragged off a United Express flight on Sunday night, suffered a concussion and broken nose in the incident and lost two teeth, his attorney said Thursday.

Dao will need reconstructive surgery, lawyer Thomas Demetrio announced at a news conference in Chicago.

He said there will "probably" be a lawsuit over the airline's actions.

Updated at 8:50 a.m. ET April 17

An annual study of airline quality in the U.S. gave airlines the highest scores in the 26 years the rankings have been published.

You may be wondering: How is that possible?

Updated at 6:11 p.m. ET

Passengers on a United Express flight from Chicago to Louisville, Ky., were horrified when a man was forcibly removed — violently wrenched from his seat and physically dragged down the aisle — apparently to clear a seat for airline staff. Videos of the scene have prompted calls to boycott United Airlines.

On Twitter, a representative of the United said the flight in question was "overbooked" and that "one customer refused to leave."

Airlines have surprisingly strict dress codes for people traveling on "buddy passes," and astonishingly tone-deaf explanations.

Those are two takeaways from a story on Sunday that prompted shock and outrage on social media.

Kentucky Featured in Airplane Magazine

Nov 30, 2012

Kentucky is the first state showcased in United Airlines’ onboard magazine. The 32-page special section called Hemispheres details Kentucky’s economic development and overall business climate. United will carry the Kentucky feature on flights throughout December. United carries an estimated 12 million passengers each month.