English Language

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Have you ever tried to contact a business and be patched to a phone operator for whom English is not their native language or has an accent so thick that communicating becomes difficult? If so, commentator Celia Brewer has your sympathy. She says what while she respects all languages and cultures, simple phone calls to American businesses should not be made laborious by the lack of understanding the language and that outsourcing call centers is bad for business.