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Thu February 13, 2014
UPG Resumes Deliveries of Pre-Paid Propane
Paducah-based United Propane Gas resumed deliveries to its pre-paid residential customers Thursday morning, after a shortage brought on by freezing temperatures, increased propane exports and other factors.
Kentucky Attorney General Jack Conway filed a complaint against UPG last month, after receiving complaints from customers which he thought violated the state's Consumer Protection Act. Conway charged that UPG did not work with its customers to make partial deliveries or provide waivers so they could purchase propane elsewhere.
UPG residential pre-buy customers can receive up to 250 gallons of propane fuel with these deliveries with additional deliveries available every 15 days. They say they hope to resume commercial deliveries by the end of February.
“We are pleased to resume service to our residential pre-buy customers earlier than we anticipated,” said Eric Small, UPG President. “Propane supplies have loosened up and the warm weather indicates that the end of this national crisis may be in sight.”