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Thu October 22, 2009
Customer Wins in Mediacom Case
By Angela Hatton
Benton, KY – A Marshall County Circuit Court Judge has ruled in favor of a business owner who said the cable company Mediacom billed him during the 2009 Ice Storm. Tom Schultz claimed he paid his January bill ahead of the power outage. Schultz's muffler business was without cable for seventeen days. Schultz then disconnected his service, but says he continued to receive bills from Mediacom and calls from a collection agency. He worried the actions negatively affected his credit rating. A lawyer for the cable provider said Mediacom showed Schultz had a zero-balance. But the judge ruled for Schultz because Mediacom failed to follow through with a consistent customer policy. Other electric and cable providers say they have not experienced any similar litigation following the ice storm.